ICT Support Engineer – ANZSCO 263212

ICT Support Engineers develop support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
Skill Level
1
Alternative Titles
  • Support Analyst
  • Support Architect
Skills Assessment Requirement

Unless you are exempt in very limited circumstances, you are required to have a positive Skills Assessment to apply for the visas listed above.

Skills Assessment authority for ICT Support Engineer is Australian Computer Society (ACS). To have a positive skills assessment, you must meet the following criteria:

  • Qualification comparable to AQF Bachelor Degree or higher with an ICT Major
    • If the applicant has completed a course with an ICT Major that is closely related to the occupation of ICT Support Engineer, the following is required:
      • 2 years relevant work experience completed within the past 10 years; or
      • 4 years relevant work experience completed anytime in your previous work history
    • If the applicant has completed a course with an ICT Major that is NOT closely related to the occupation of ICT Support Engineer, the following is required:
      • 4 years relevant work experience completed anytime in your previous work history
  • Qualification comparable to AQF Bachelor Degree or higher with an ICT Minor
    • If the applicant has completed a course with an ICT Minor that is closely related to the occupation of ICT Support Engineer, the following is required:
      • 5 years relevant work experience completed in the past 10 years; or
      • 6 years relevant work experience completed anytime in your previous work history
    • If the applicant has completed a course with an ICT Minor that is NOT closely related to the occupation of ICT Support Engineer, the following is required:
      • 6 years relevant work experience completed anytime in your previous work history
  • Qualification comparable to AQF Diploma or Vendor Certification
    • If the applicant has completed a course with an ICT Major that is closely related to the occupation of ICT Support Engineer, the following is required:
      • 5 years relevant work experience completed within the past 10 years; or
      • 6 years relevant work experience completed anytime in your previous work history
    • If the applicant has completed a course with an ICT Major that is NOT closely related to the occupation of ICT Support Engineer, the following is required:
      • 6 years relevant work experience completed anytime in your previous work history.
  • ACS also recognises prior learning (RPL).
    • If the applicant has a Non-ICT Qualification that is comparable AQF Diploma or higher, the following is required:
      • 6 years relevant work experience completed anytime in your previous work history; and
      • Recognition of Prior Learning application
    • If the applicant has no tertiary qualification and has work experience only, the following is required:
  • 8 years of relevant work experience; and
  • Recognition of Prior Learning Application
    • Note: a prior learning application requires you to demonstrate how you acquired your ICT knowledge. You must submit 2 Project Reports with an RPL application.
  • The following Vendor Certifications are accepted by ACS as comparable to AQF Diploma level qualification:
    • Microsoft Certifications
    • Cisco Certifications
  • Australian qualifications that have been accredited by ACS will most likely meet the ICT Major Criteria. However, it may not necessarily be assessed as being closely related to your nominated occupation. Therefore, it is important to ensure you nominate the correct occupation.
  • ACS will only count employment that is completed after the date you have met the ACS Suitability Criteria as Skilled Employment. This means they will not consider pre-qualification employment experience.

Important

ACS has specific requirements relating to some regions.

  • Bologna Agreement
    • If your qualification was completed in a country that is a signatory to the Bologna Agreement, please submit the Diploma Supplement
  • People’s Republic of China (PRC)
    • If your qualification was completed in China, please provide the graduation Diploma and certificate of award according to the regulations of academic degrees in PRC.
  • Pakistan
    • If your qualification was completed in Pakistan, you are required to submit an attested Higher Education Commission Pakistan copy of the award certificate and a full academic transcript.
    • If you have work experience completed in Pakistan, you are required ot provide evidence that the employer is registered with the Securities Exchange Commission of Pakistan and/or the Federal Board of Revenue of Pakistan.
  • Philippines
    • If you qualification was completed in the Philippines, you need to supply evidence of passing the Professional Regulation Commission’s Licensure Examinations.
Potential Visa Pathways for ICT Support Engineer
ANZSCOOccupationSkills Assessment189190485 491 (State)491 (Family)186 (Direct)407 (Training)494 (regional Sponsored)482 (TSS Short Term)
263212ICT Support EngineerACSxxxx

Group: 2632 ICT Support and Test Engineers

Description
Develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.
Tasks
  • Scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
  • Identifying variations and potential high risk areas in securing adherence to standards and procedures
  • Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
  • Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
  • Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
  • Developing, conducting and providing technical guidance and training in application software and operational procedures
  • Analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
  • Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
  • Performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
  • Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
Skill Level
In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor’s degree or higher (ANZSCO Skill Level 1). At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Occupations in this Group
  • 263211 ICT Quality Assurance Engineer
  • 263212 ICT Support Engineer
  • 263213 ICT Systems Test Engineer
  • 263299 ICT Support and Test Engineers nec
How to calculate your points (skilled visas)

To apply for a skilled visa, you need to know how many points you can score. The minimum score to be eligible for application is 65 points. However, depending on your occupation, the competitiveness, and the states you are applying to, you might need to score more points to get an invite.

Points will be given to you based on the following:

Click here to calculate your points.

Subclass 190 visa– Skilled Nominated Visa & Subclass 491 visa – Skilled Work Regional (Provisional) Visa

To apply for visa subclass 190 and visa subclass 491, you need to have a nomination from the state/territory government where you want to live and work. Each State and Territory have individual requirements that must be met in order to receive nomination. (See below)

While the 190 visa is a permanent visa, subclass 491 visa gives you right to live and work in regional Australia for 5 years with a pathway to permanent residency through the subclass 191 visa.

Another difference between the 190 and 491 visa is that you can only apply for visa subclass 491 if you are living and working in regional areas in Australia, while it is not a requirement if you are applying for the 190 visa.

In summary, to be eligible for 190 visa, you need to meet the following criteria:

Immigration Points

Must score at least 65 points, or higher points if the state or territory requires.

English

Must have at least Competent English, i.e., IELTS 6.0 or equivalent, or higher if the state or territory requires.

Age

Must be under 45 years of age.

be invited

Must lodge an EOI and be invited by the state or territory and then apply for the visa.

Skills assessment

Must have positive skills assessment. Each occupation has a specific assessing authority.

HEALTH AND CHARACTER

Must meet health and character requirements.


To check if the state/ territory government requirements for your occupation, refer to the following links

State/ Territory
Links to requirements
New South Wales
Victoria
South Australia
Western Australia
Northern Territory
Australian Capital Territory (ACT)
Tasmania
Queensland

407  Training Visa

The 407 visa a short stay visa for individuals to participate in occupational training or professional development in Australia. This visa is generally valid to stay in Australia for 2 years. Please note this visa is subject to condition 8102 which forbids work apart from the training that is specified in the visa application. You are also required to maintain health insurance whilst in Australia.

To be eligible for visa 407, you need to meet the following criteria:

GTE

You must prove that you genuinely stay in Australia for training and will depart when you complete the training.

English Level

Must have Functional English, i.e. IELTS overall 4.5 with no band less than 4, or equivalent.

Age

Must be over 18 years old.

Be Sponsored

You must be sponsored by an approved temporary activities sponsor – Can be an employer or a commonwealth agency

Health and Character

Must meet health and character requirements.

Subclass 494 visa – Skilled Sponsored Regional (Provisional) visa

You can apply for subclass 494 if you have a regional employer who is willing to sponsor you. To be eligible for this visa, you must have at least 3 years of working experience in your nominated occupation and have a relevant skills assessment. With this visa, there is a requirement that you must work for the employer who is sponsoring you.

This visa provides pathway to permanent residency through the 191 visa.

Experience

At least 3 years full-time work experience in the nominated occupation.

English

Must have at least Competent English, i.e., IELTS 6.0 or equivalent.

Age

Must be under 45 years of age, unless exempt.

Be Sponsored

Must be sponsored by an Australian regional employer.

Subclass 482 visa – Temporary Skill Shortage (Short Term)

The Subclass 482 visa is a Temporary Skill Shortage visa that requires a sponsorship from an Australian employer. The TSS short term stream visa allows to your live and work in Australia for up to 2 years each time you are granted this visa. You may apply for two 482 visas in the short stream onshore and subsequent ones offshore, as long as the employer is willing to sponsor you. The TSS 482 short term stream does not have a path to permanent residency throught the 186 visa.

English Level

Must have IELTS atleast 5.0 with no band less than 4.5.

Age

There is no age requirement for this visa.

Health and Character

Must meet health and character requirements.

Job Outlook

  • $2,019 AUD

    Weekly Earnings

  • 93%

    Work full time hours

  • Very Strong

    Growth expected in the next 5 years

  • 16% female

    Gender share

  • 41 hours

    Average full-time

  • Very High Skill

    Skill level rating

Book a consultation with our Registered Migration Agents in Melbourne to find out more about your visa options and your path to Australian permanent residency or applying for citizenship.