If you are having a problem opening the Questionnaire please:
If you are using a PC, make sure that you have saved the item to your desktop and that you right click the file and choose Open With > Adobe Reader;
If you are using a MAC, make sure that you have saved the item to your computer and that you ctrl click the file and choose Open With > Adobe Reader;
If you are using a non-windows tablet or phone – please use a PC, MAC or Windows tablet.
Please contact this office if you have any queries.
Please save the questionnaire to your desktop and open it with adobe as follows: launch Adobe, go to File/Open and locate the file on your desktop. No matter which operation system you use (Mac or windows), only use Adobe, as the questionnaire will not work properly in any other pdf applications. The questionnaire does not work on mobile devices like smartphones or tablets.
Please ensure that you read the instructions on the first page carefully and that you provide the relevant answers to the questions on all of the pages by typing all the required information – ensuring that you save your work from time to time. We require this information in order to prepare the necessary documentation on your behalf. Once completed, please save your work and e-mail the completed form to us – using either the ‘Submit’ section at the end of the form or by sending the form to us as an e-mail attachment – in the same way you would send any other file as an e-mail attachment. Please do not hand write answers or fax/scan/post this questionnaire to us as our systems cannot process these formats.
This Questionnaire should only be opened in Adobe Reader (version 8 or higher) or Adobe Acrobat (version 8 or higher). Other Adobe-replacement PDF viewing software (eg ‘Fox-It’) will not work properly, which may result in errors when using/saving the Questionnaire and should not be used. If you are having trouble viewing the Questionnaire, you may need to download an updated version of Adobe reader. This can be obtained without charge from the Adobe website
Note 1: some versions of Adobe Acrobat/Reader give you the option to ‘Save a Copy’. DO NOT DO THIS, as it will remove certain functionality from within the form. If you need to save this form to another location after opening it then you must use ‘Save As…’ in Adobe Acrobat/Reader’s file menu; do not use Adobe’s ‘Save a Copy’ feature, as this will remove certain functionality from the Questionnaire.
Note 2: If you are using a Mac computer, please note that Mac’s ‘Preview’ program is incapable of handling Dynamic PDF documents such as this questionnaire. The following ‘how to’ video provides a step-by-step guide on how to install the latest Adobe Reader program onto your Mac and, more importantly, how to ensure that the Mac uses that Adobe Reader program to open this Questionnaire: