Assesses the social needs of individuals, families and groups, assists and empowers people to develop and use the skills and resources needed to resolve social and other problems, and furthers human wellbeing and human rights, social justice and social development. Registration or licensing may be required.
Whanau Support Worker (Family Support Worker) (NZ)
assess the social needs of individuals, families and groups, assist and empower people to develop and use the skills and resources needed to resolve social and other problems, and further human wellbeing and human rights, social justice and social development.
acting as a facilitator between clients in need and community services
assessing resources for health, welfare, recreation, housing, employment and other community services
providing leadership and assistance for the implementation of pilot projects in community development and self-help, and planning and implementing research projects to address client needs, organisation goals and social policy
cooperating with community organisations, social agencies and voluntary groups to improve services and develop new services
conducting individual and family case interviews to identify the nature and extent of clients’ problems
assisting clients to understand and resolve problems by providing information, acting as a mediator and referring them to community and self-help agencies
analysing, developing, promoting and implementing social policies through the use of practice experience, research, analytic frameworks, and negotiation skills to respond to social need through a fair, equitable and effective allocation of social resources
monitoring the progress of clients by maintaining contact
compiling case records and reports
Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).