Call or Contact Centre Manager – ANZSCO 149211
- Description
- Organises and controls the operations of a call or contact centre. May work in a call centre.
- Skill Level
- 2
Occupation Lists
This occupation is on the following skills lists:
- 187 – Regional Sponsor Migration Scheme (subclass 187)
- 494 – Skilled Employer Sponsored Regional (provisional) (subclass 494) – Employer sponsored stream
This occupation is not on the following skills lists:
- 482 TSS Visa Short Term List
- 482 TSS Visa Medium Term List
- 407 Training visa occupations list
- 482 TSS Visa Regional Occupation List
- 189 Skilled Independent and Family Sponsored 491 Occupations List
- 190 State/Territory Sponsored
- 186 ENS Visa Occupations List
- 491 occupations list (regional)
See if caveats apply to this occupation for an Australian visa here.
Skills Assessment Authority: VETASSESS
Group: 1492 Call or Contact Centre and Customer Service Managers
- Description
- organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.
- Tasks
-
- developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- ensuring operational efficiency within a call centre
- providing direction and feedback to team members and assisting with recruitment
- managing, motivating and developing staff providing customer services
- planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- may work in a call centre
- Skill Level
- Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)In New Zealand:
NZ Register Diploma (ANZSCO Skill Level 2)At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
- Occupations in this Group
-
- 149211 Call or Contact Centre Manager
- 149212 Customer Service Manager
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