ICT Support Technicians nec – ANZSCO 313199

Description
This occupation group covers ICT Support Technicians not elsewhere classified.
Skill Level
2
Specialisations
  • Applications Packager
  • Computer Systems Technician
  • Telecommunications Computer Systems Technician

Occupation Lists

This occupation is on the following skills lists:

This occupation is not on the following skills lists:

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Skills assessment authority: TRA

Group: 3131 ICT Support Technicians

Description
provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Tasks
  • determining software and hardware requirements to provide solutions to problems
  • responding to inquiries about software and hardware problems
  • adapting existing programs to meet users’ requirements
  • installing and downloading appropriate software
  • ensuring efficient use of applications and equipment
  • implementing computer networks
  • designing and maintaining websites
  • repairing and replacing peripheral equipment such as terminals, printers and modems
  • may work in a call centre
Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:
NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

Occupations in this Group
  • 313111 Hardware Technician
  • 313112 ICT Customer Support Officer
  • 313113 Web Administrator
  • 313199 ICT Support Technicians nec
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